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Plans, quotas and limits

Every feature ships on every plan. What you buy is volume — and the ceilings below exist so one runaway crawl cannot become your bill.

How many messages does each plan include?

PlanMonthlyMessages / monthIndexed chunks / month
Starter$191,00020,000
Business$595,000100,000
Pro$19920,000400,000
Scale$49975,0001,500,000

Annual billing is ten months for twelve. Full pricing is on the pricing page.

What counts as a message?

A visitor question that the bot answers — on the website widget or in Telegram, from the same allowance. A question with an attachment is one message. Voice input does not consume the allowance for the transcription itself.

When does the quota reset?

On the first of the calendar month, UTC — not on your subscription anniversary. Subscribing on the 25th gives you a full allowance for the remainder of that month. You are notified at 80% and at 100%; at 100% the bot stops answering rather than quietly billing you for more.

Why is there a second limit on indexing?

Because the message allowance counts questions, not crawling. Without a separate indexing budget, re-crawling a large site repeatedly would run up embedding costs that your plan never sees. The chunk budget above is that guard, and it is enforced atomically.

How much of one website can a single source index?

At most 250 pages and 3,000 chunks per source, on every plan.

When a source hits a ceiling, ingestion stops and the source records a warning — it does not silently index half your site and let you assume it read all of it. For a bigger site, split it into several sources.

What are the attachment and voice limits?

  • Attachments: up to 5 MB, five per minute. The file is used for one answer and discarded — it is never added to your knowledge base.
  • Voice input: up to 60 seconds per recording, ten per minute.

Both are off by default and enforced on the server, so a request that bypasses the widget cannot turn them on.

Is there a free plan?

No. The public demo on the home page is the trial — it indexes a single page of any website and answers from it, without a signup. A tenant with no active subscription has a zero allowance rather than a reduced one.

Plans, quotas and limits — Grounly